Our Policies

Clear Terms. Greater Trust.

At NGT Designs, we believe in transparency, fairness, and excellent service. Here you’ll find our key policies so you know exactly what to expect.

A styled console with greenery, books and warm timber panelling

Payment Policy

We accept secure payments via card, bank transfer, and other approved methods. Full or partial payment may be required before work begins, depending on the project.

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Booking & Scheduling

Bookings are confirmed once payment (deposit or full) is received. We’ll work with you to schedule a convenient date and keep you updated on any changes.

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Cancellation Policy

You can cancel or reschedule up to 48 hours before your scheduled service. Cancellations made within 48 hours may be subject to a fee.

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Refund Policy

Refunds are considered on a case-by-case basis. If we’re unable to deliver the agreed service, you’ll receive a full refund. For partial work, refunds will be prorated fairly.

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Privacy Policy

We respect your privacy. Any personal information you provide is used only to deliver our services and will never be shared with third parties without your consent.

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Terms of Service

By using our services, you agree to our terms, including fair use, accurate information, and respectful communication throughout the project.

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Still have questions?

We’re Here to Help

If you need clarification on any of our policies or have a unique request, feel free to get in touch.

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